Consumer FAQ

About Hearing Instruments

What is a Hearing Instrument?

Q: What size battery does my hearing instrument use?

Q: What kind of batteries should I use in my hearing instrument?

Q: Can I purchase hearing instrument batteries directly from you?

Q: Where can I donate used hearing instruments?

Q: Can a device be remade or refitted to someone other than for whom it was originally purchased?

Q: Does my repaired hearing instrument have any additional warranty?

Q: What is the warranty on my hearing instruments?

Q: Do you have any international distributors?

Q: How do I use my hearing instrument with a mobile phone?

Q: What is your return policy?

Q: Does my insurance company cover hearing instrument purchases?

Q: Is your company on the stock market ? How can I obtain stock?

Q: Which is more comfortable to wear, a BTE or an ITE?

Q: Will a hearing instrument protect my ears from additional hearing loss?

Q: When I remove my hearing instruments at night, do I have to open the battery door or can I just turn it off using the switch?

Q: I have an older ReSound or Danavox model. Can I still have it repaired?

Q: I need replacement tubes and domes for my ReSoundAIR mini-BTE. How can I order them?

Q: What is your mailing address?

Q: Where is the closest GN ReSound hearing healthcare professional located in my area?

Q: Do you have any financing options available?

Q: How much do your hearing instruments cost?

Q: I need some wax filters for my hearing instrument. How can I order them?

Q: How often should I change the ear domes and tubes on my ReSound AIR60 mini-BTE?

Q: I would like to work for GN ReSound. Where can I send my CV?

Q: Can I buy my hearing instrument directly from GN ReSound?

Q: I read an article in a magazine about the ReSound AIR 60 mini-BTE. How much does it cost?

Q: Can I wear the ReSound AIR in place of hearing protection?

Q: How often should I change my wax filter/coil?

Q: What is the warranty on your hearing instruments?

Q: How can I extend the warranty on my GN ReSound hearing instruments?

Q: How often should I change the batteries in my hearing instrument?

Q: My hearing instrument is not working. Can I send it to you to be repaired?

Q: What is the best way to keep my hearing instruments clean?

Q: How long will it take for my hearing instrument to be repaired?

Q: Based on my hearing loss, can you tell me which product I should buy?

Q: I use a headset at work and am experiencing feedback when wearing my hearing instruments. How can this be prevented?

Q: How can I get a login and password for your website?

Q: I have lost/damaged my hearing instrument. What should I do?